Privacy Policy

Last updated: May 31, 2026.

1. Who we are

Rio Valley Dumpsters ("we," "our," "us") is a locally owned roll-off dumpster rental company operating in the Rio Grande Valley and Greater South Texas, with hubs in Pharr and Brownsville, TX. This privacy policy applies to riovalleydumpsters.com and all related services.

2. What we collect

We collect information you give us directly when you contact us, request a quote, or place an order:

• Contact information — name, phone, email, service address, ZIP
• Order details — dumpster size, preferred delivery date, project type, and any notes you provide
• Communication history — copies of emails, texts, and call notes when relevant to your order

We may also collect limited technical information automatically through our website:

• Usage data — pages visited, time on site, referring URL, device and browser type
• Analytics — aggregated, anonymized statistics used to improve the site

3. What we don't collect

We do not collect Social Security numbers, government IDs, or financial account numbers through this website. Payment is handled separately — by phone or through our online booking integration (Docket).

4. How we use it

We use your information to:

• Provide the dumpster rental service you requested (delivery, pickup, billing)
• Communicate with you about your order, including confirmations, scheduling, and changes
• Issue invoices and certificates of insurance when requested
• Respond to questions and customer service inquiries
• Comply with legal obligations and protect our business

5. Who we share with

We do not sell your information. We share it only with:

• Service providers who help us run the business — billing systems, email/text providers, and our online booking system (Docket). These providers are bound by confidentiality.
• Authorities when required by law (subpoena, court order, regulatory request).
• Insurance / certificate holders when you ask us to issue a Certificate of Insurance naming a specific GC, project, or facility.

6. SMS / text messaging

When you text our dispatch line ((956) 703-5995), we may respond with text messages related to your inquiry or order. Standard message and data rates apply. You can opt out at any time by replying STOP. We do not send marketing texts.

7. Cookies and tracking

Our website uses minimal cookies — only what's needed for the site to function (such as remembering you closed a banner) and basic, anonymized analytics. We do not use third-party advertising cookies or behavioral retargeting.

8. Data retention

We keep customer records as long as needed to provide service and as required by Texas business and tax law (generally 4–7 years). You can request deletion of your information by contacting us — see Section 11.

9. Security

We protect your information with reasonable physical, electronic, and administrative safeguards. No system is 100% secure, but we treat your information with care.

10. Children

Our services are not directed at children under 13, and we do not knowingly collect information from children.

11. Your rights

You can ask us to access, correct, or delete your personal information. Texas residents (and customers covered by similar state laws) have specific privacy rights. To exercise any of these, contact us:

Phone: (956) 703-5995
Email: [email protected]
Mail: Rio Valley Dumpsters, 3009 N Hibiscus Street, Pharr, TX 78577

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be highlighted on the site.

13. Contact

Questions about this policy? Call us at (956) 703-5995 or email [email protected]. We're real local people and we'll talk you through it.